Privacy Policy

1. Who we are

We deliver fresh fruits and vegetables in Islamabad and Rawalpindi. Controller of personal data: Sabzimandi Online, Pakistan. Contact: WhatsApp / phone 03111522225, website sabzimandi.store.

2. Information we collect

• Account details: name, mobile number, email (optional), PIN / login credentials, and profile photo if you upload one.
• Delivery details: saved addresses, map pin (latitude / longitude), and delivery notes.
• Order & payment records: cart items, order numbers, amounts, payment method references, and screenshots you send for bank / wallet payments.
• App & device data: basic device / browser information, cookies or similar session tokens needed to keep you signed in, and crash / diagnostic data when available.
• Communications: WhatsApp, call, or in-app messages you send about orders or support.

3. How we use your information

• Create and secure your account, and verify login.
• Take, prepare, assign, and deliver orders.
• Confirm payments and prevent fraud or abuse.
• Send order status updates and respond to support requests.
• Improve our website, app, catalog, and delivery operations.
• Comply with applicable law and resolve disputes.

We do not sell your personal information. We do not use your data for third-party advertising networks.

4. Location data

When you set a delivery address, we may store a map location so riders can find you. Location is used only for delivery and order support. You can update or remove saved addresses from your account.

5. Sharing

We share information only as needed:

• Delivery staff / riders assigned to your order (name, phone, address, order contents).
• Payment or messaging tools you choose to use (for example WhatsApp), under their own terms.
• Hosting and infrastructure providers that process data on our behalf under confidentiality.
• Authorities when required by law.

6. Cookies & sessions

We use essential cookies / session tokens (such as a signed login cookie) so you stay signed in and can place orders securely. These are not used for cross-site advertising.

7. Retention

We keep account and order records for as long as needed to fulfill orders, handle returns, accounting, and legal obligations. You may ask us to update or delete account data where law allows; some order records may be retained for bookkeeping.

8. Security

We use industry-standard measures such as encrypted connections (HTTPS) and hashed PINs / passwords. No method of transmission or storage is 100% secure; please protect your PIN and device.

9. Children

Our services are intended for adults who can place delivery orders. We do not knowingly collect personal information from children under 13. If you believe a child has provided data, contact us to remove it.

10. Your choices

• Edit profile, addresses, and PIN in the account area of the website or app.
• Contact us to request access, correction, or deletion of personal data.
• Stop using the service and ask us to close your account.

11. Changes

We may update this policy from time to time. The “Last updated” date above will change when we do. Continued use of Sabzimandi Online after an update means you accept the revised policy.

12. Contact

Questions about privacy: Call / WhatsApp 03111522225 or message on WhatsApp. Privacy page: https://sabzimandi.store/privacy.